Dealing with Aggressive or Hostile Tenants

By PropsManager Team | Dec 17, 2025

Dealing with Aggressive or Hostile Tenants

1. Stay Calm

Do not shout back. Keep your voice low and slow. "I understand you are frustrated."

2. Communicate in Writing

If a tenant is abusive on the phone, stop taking calls. "Please direct all future communication to email or the tenant portal so we have a record."

3. Documentation

Save every threatening text or voicemail. This is evidence if you need a restraining order or eviction.

4. Bring a Witness

Never enter the unit of a hostile tenant alone. Bring a contractor, partner, or even police escort (Civil Standby) if necessary.

5. Lease Violation

Most leases have a clause about "conduct." Threatening the landlord or neighbors is a breach of lease. Serve a notice.

Conclusion

You do not have to tolerate abuse. Set boundaries immediately.