PropsManager Privacy Policy

This Privacy Policy describes how PropsManager PropsManager collects, uses, shares, and protects information in connection with our property management software and services.

This policy applies to information we process as a "data controller" and as a "data processor". By using our Services, you agree to the collection, use, and sharing of your information as described in this policy.

1. Information We Collect

We collect information in three main ways:

1.1. Information You Provide to Us

• Account Information: When you sign up for PropsManager, you provide us with personal information, such as your name, business name, email address, phone number, and password.
• Payment Information: To process payments, we collect your billing address and payment method details. We do not store your full payment card details.
• Communications: When you contact us for support, provide feedback, or communicate with us in any way, we collect the information you provide in those communications.

1.2. Information You Manage Within the Services

As you use our Services, you will input and manage data related to your property management business. You are the "data controller" of this information. We process this data on your behalf as a "data processor." This data includes:

• Property, Owner, and Tenant Information: Details about your properties, owners, and tenants, including names, email addresses, phone numbers, mailing addresses, lease agreements, and communication logs.
• Financial Information: Rent rolls, invoices, payment records, bank account details, expenses, and other financial data related to your properties.
• Maintenance & Operations: Maintenance requests, vendor information, inspection reports, and other operational data.

1.3. Information We Collect Automatically

• Usage Data: We log how you interact with our Services, including features you use, pages you visit, time spent on pages, and clicks.
• Device and Connection Information: We collect information about the device you use to access our Services, including your IP address, browser type, operating system, and device identifiers.
• Cookies and Similar Technologies: We use cookies and similar technologies to operate and improve our Services, analyze usage, and for marketing purposes. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Services: To operate our software, process your transactions, and provide you with the core features of PropsManager.
• To Process Payments: To bill you for subscription fees and process financial transactions as directed by you.
• To Communicate with You: To send you service-related announcements, security alerts, support messages, and administrative updates.
• For Marketing: To send you marketing communications about our products and features. You may opt out of these communications at any time.
• To Improve Our Services: To analyze usage data to understand how our Services are used, identify trends, and develop new features.
• For Security and Compliance: To prevent fraud, enforce our Terms of Service, and comply with our legal obligations.

3. How We Share Your Information

We do not sell your Personal Information or your Property Data.

We may share information in the following limited circumstances:

• With Service Providers: We share information with third-party vendors who help us operate our business, such as cloud hosting, payment processors, email delivery, and analytics providers. These providers are contractually bound to protect your information and only use it for the purposes we specify.
• With Third-Party Integrations: If you choose to connect third-party applications to PropsManager, we will share your data with them as directed by you.
• For Legal Reasons: We may disclose your information if we believe it is required by law, subpoena, or other legal process, or to protect the rights, property, or safety of PropsManager, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.
• With Your Consent: We may share your information for other purposes if you explicitly consent to it.

4. Data Security

We implement industry-standard technical and organizational measures to protect the information we process. This includes encryption of data in transit and at rest, access controls, and regular security assessments. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

5. Data Retention

We retain your Account Information for as long as your account is active and for a reasonable period thereafter in case you decide to re-activate the Services. We also retain information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Property Data that you manage in our Services is retained as long as your account is active. You may delete your Property Data at any time. When you terminate your account, we will delete your Property Data in accordance with our data deletion schedule, unless legally prohibited from doing so.

6. Your Data Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Opt-Out: Opt-out of marketing communications by using the "unsubscribe" link in our emails or by contacting us.

You can exercise many of these rights directly within your account settings. For requests not covered by your settings, please contact us at contact@propsmanager.com.

Note on Property Data: As the "data controller" for your Property Data, you are responsible for honoring the data rights of your tenants, owners, and other individuals. PropsManager provides tools to help you manage and delete this data, but you are ultimately responsible for complying with data privacy requests from your clients.

7. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the one you reside in. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your information remains protected when it is transferred.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice in the Services prior to the change becoming effective. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: