How to Handle Emergency Repairs at 2 AM

By PropsManager Team | Dec 17, 2025

How to Handle Emergency Repairs at 2 AM

The dreaded late-night phone call. A pipe burst, the heat is out, or the roof is leaking.

1. Define "Emergency"

Make sure your tenants know what constitutes an emergency.

• Emergency: Flooding, no heat in winter, gas leak, fire, sewage backup.
• Not Emergency: No hot water (can wait until morning), noisy neighbor, burnt-out lightbulb.

2. Have a List of Trusted Contractors

You need a plumber, electrician, and HVAC tech who offer 24/7 service. Have their numbers saved in your phone.

3. Know Where the Shut-Offs Are

Show your tenants where the main water shut-off and gas shut-off valves are when they move in. This can save thousands in damage while waiting for the plumber.

4. Use a Property Management System

PropsManager allows tenants to submit emergency tickets that can trigger alerts to you or your vendors immediately.

Conclusion

Preparation is everything. Don't wait for the disaster to find a plumber.