How to Respond to Negative Online Reviews

By PropsManager Team | Dec 17, 2025

How to Respond to Negative Online Reviews

"Slumlord! Never fixes anything!" - 1 Star. It hurts, but don't ignore it.

1. Cool Down

Do not reply immediately while angry. Wait 24 hours.

2. Reply Professionally

Address the issue calmly. "Hi [Name], we are sorry to hear about your frustration. We aim to resolve all maintenance requests within 24 hours. Our records show the HVAC was repaired on Tuesday. Please contact our office if there are outstanding issues."

3. Take it Offline

"Please call us at [Number] so we can discuss this further."

4. Don't Argue

You are not writing for the angry tenant; you are writing for the future tenant reading the reviews. They want to see that you are reasonable and professional.

Conclusion

A polite response to a rude review often makes the landlord look better than the tenant.